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Fair Practice Code

This has reference to the Master Direction - Non-Banking Financial Company – Housing Finance Company (Reserve Bank) Directions, 2021, RBI/2020-21/73 dated February 17, 2021, wherein the Reserve Bank of India has revised the guidelines on Fair Practices Code for Housing Finance Companies to implement the same.



Applications for loans and their processing


Loan appraisal, terms/ conditions and communication of rejection of loan application


Disbursement of loans including changes in terms and conditions


Grievance Redressal Procedure




Escalations Matrix