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This has reference to the Master Direction - Non-Banking Financial Company – Housing Finance Company (Reserve Bank) Directions, 2021, RBI/2020-21/73 dated February 17, 2021, wherein the Reserve Bank of India has revised the guidelines on Fair Practices Code for Housing Finance Companies to implement the same.

Applicability

 

Applications for loans and their processing

 

Loan appraisal, terms/ conditions and communication of rejection of loan application

 

Disbursement of loans including changes in terms and conditions

 

Grievance Redressal Procedure

 

Complaints

 

Escalations Matrix