Level I
In case of response /acknowledgement of your compliant not received within 7 days, customer can raise an online request at
https://www.iifl.com/contact-us/raise-a-request or response being unsatisfactory from above mentioned sources the complaint may be further escalated to:
Grievance Redressal Officer - Jeanette Thomas at
gro@iifl.com
IT Grievance Officer - Saksham Jain at
itgro@iifl.com
IIFL Tower, 98, Udyog Vihar,
Phase-IV, Near Maruti Gate no-3,
Gurgaon, Haryana -122016
Level II
In case of response not being received within 15 days of escalation of complaint to Level I or the response being unsatisfactory from the above mentioned sources the complaint may be further escalated to:
Nodal Officer - Sugandha Kochhar at
no@iifl.com
IIFL Tower, 98, Udyog Vihar,
Phase-IV, Near Maruti Gate no-3,
Gurgaon, Haryana -122016
Level III
In case of response not being received or the response being unsatisfactory from the above mentioned sources the complaint may be further escalated to:
National Housing Bank,
Department of Regulation and Supervision,
(Complaint redressal Cell),
4th Floor, Core-5A, India Habitat Centre,
Lodhi Road,
New Delhi- 110003
The complaint can also be emailed to
crcell@nhb.org.in
Further, the complaint may be lodged in Online mode
here OR in offline mode by post, in prescribed format available
here