Smart Solutions

At IIFL Home Finance, through our SMART solutions, we are committed to making Affordable Housing a living reality.

Our Digital Capabilities across the Value Chain


  • Digital platform for paperless client onboarding
  • Analytical tools for application screening
  • Fintech integration for minimal physical documentation E-Sign, eNACH, eMandate


  • Digital integration with credit bureaus
  • Fintech collaboration for real-time validation and bank statement analysis
  • AI and Machine Learning tools to foster quick and accurate underwriting


  • E-Disbursement of loan
  • CRM integration for seamless customer servicing
  • Chatbot IVR WhatsApp messages for self-resolution of enquiries


  • End-to-end digital collection process
  • Integrated CRM dialler with advanced in-built logic to interact with defaulter strategically
  • Route optimization for collection personnel

Some Digital Initiatives in 2021-22

Dedicated Website

Launched a dedicated website for the potential and existing IIFL Home Finance customers with visitor analytical tools and up to nine regional language support for the ease of customers

Hyperlocal Web Pages

Listed all branches on Google My Business (GMB), enabling the customers to search and locate their local branch, apply for a loan, or raise a complaint or service-related request

Developing Brand Image

Leveraging Brand Watch - a social media listening tool to understand the sentiments of our existing and target audience to monitor brand image and develop custom communication campaigns

Customer Privacy

At IIFL Home Finance, we have deployed cutting edge technology to keep up with the need for customer privacy and data security. To limit the risks posed by cyber security, we place a premium on having the proper technology, systems, policies, procedures, and personnel in place. We seek consent before utilizing customer information and take adequate steps to safeguard it.